a) Delivery methods
We use 02 shipping methods:
- Customers buy goods directly at our company or store
- Ship goods
b) Estimated time for delivery
Normally after receiving order information, we will process the order within 24 hours and respond to customers with information about payment and delivery.
Delivery time is usually between 3-5 days from the order closing date or as agreed with the customer when placing the order.
However, there are also cases where delivery takes longer but only occurs in force majeure situations as follows:
- Our staff can't contact customers by phone, so we can't deliver.
- The shipping address you provided is incorrect or difficult to find.
- The number of orders spiked causing the order processing to be slow.
- The partner provides goods slower than expected, causing the delivery to be delayed or the shipping partner's delivery is delayed
Regarding shipping fees, we use an external shipping service, so shipping fees will be calculated according to the shipping unit's fees depending on the location and volume of the order. The customer will notify the specific fee to the customer.
c) Geographical restrictions on delivery
For provincial customers who want to buy in large quantities or wholesale customers who want to buy products, we will rely on the delivery services of shipping companies and fees will be calculated according to the fees of service providers. transportation service or according to the contractual agreement between the two parties.
d) Identify the responsibilities of traders and organizations providing logistics services for providing goods documents during the delivery process.
All orders are pre-packed before shipping, sealed by Vinh Phuoc Coop.
The shipping unit will only be responsible for transporting the goods according to the principle of "original belt, original condition".
On the packaging of all orders there is information:
Recipient Information, including: Recipient's name, phone number and recipient's address
Bill of lading code of the order
To ensure the safety of the goods, Vinh Phuoc Coop will enclose a valid financial invoice or delivery note of the product in the parcel (if any).
Financial invoices or delivery notes are the basis to support the complaint handling process such as: determining the market value of goods, ensuring goods are circulated properly, etc.
e) Liability for goods damaged during transportation
Regarding the provision of goods documents during the delivery process.
For goods damaged due to the shipping process, whether the order was shipped by the store itself or shipped by a third party, we will be the party responsible for solving the problem for the customer.
Customers have the right to refuse to receive the product and request a return according to the "return and refund" regulations. If any problems arise, we will work with the shipping partner to resolve compensation for the order according to agreement. cooperation agreement between the company and a third party providing transportation services
Note: In case there is a delay in delivery, we will promptly inform the customer and the customer can choose between canceling or continuing to wait for the goods.
