1. Return conditions
Customers need to check the status of the goods and can exchange/return the goods right at the time of delivery/receipt in the following cases:
The goods do not match the type or design in the order placed or on the website at the time of ordering.
Not enough quantity, not enough sets as in the order.
External conditions are affected such as torn packaging, peeling, breakage...
Customers are responsible for presenting relevant documents proving the above deficiencies to complete the return/exchange of goods.
2. Regulations on notification time and sending returned products
Return notification time: within 48 hours of receiving the product in case the product is missing accessories, gifts or is broken.
Product return time: within 14 days from receipt of product.
Product return location: Customers can bring goods directly to our office/store or send them by post.
In case you have comments/complaints related to product quality, please contact our customer care line.
3. Form of return
- We will exchange goods for the correct type of product that the customer ordered for products delivered in the wrong quantity/wrong quantity or when the product does not meet the commitment.
- Exchange another product of equal value for the customer in case the product the customer has ordered is out of stock if the customer agrees. In case the customer no longer needs the goods due to defective goods or does not agree with the exchanged goods, the company will refund the customer by bank transfer or according to the method agreed with the customer within 07 working days. from the date of receipt of the request.
